Professional Services

DVI augments and complements the day-to-day management and operation of our Clients’ IT/networking infrastructure:

• Extension of Client IT organization;
• Operation and maintenance of IT/networking infrastructure (Servers, Network, Telephone Systems, Desktop, etc.);
• Virtualization and Cloud migration & management;
• Help/Trouble Desk Support;
• Day-to-Day Installation, Move, Add & Change control;
• IT Expenditure Tracking and Budget Control;
• Staff Augmentation (providing specific skill sets to fit client needs.)

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DVI provides comprehensive quantitative analyses of Client Infrastructure assessing flexibility, scalability, availability, security (physical and electronic), and cost-effectiveness.  We identify strengths/weaknesses and offer specific recommendations with cost estimates and as required, detailed designs for upgrade and enhancements including:

• Performance Analysis measuring the throughput, capacity, loading and End-to-End response time for technology systems under various usage scenarios.
• Continuity of Operation Assessment identifying systems robustness and recommending upgrading in the face of equipment failure, cable faults, site failure, area-wide catastrophes taking into account system reliability and redundancy configurations. DVI also reviews ConOps Plans & procedures.
• Security Analysis assessing the in-place and physical security systems and procedures to attack and compromise. IT Systems include access control, firewalls, anti-virus detection, encryption/authentication, trusted computing, backup and recovery procedures. Physical Systems include CCTV, Card Access, Intruder Detection, mantraps. DVI also reviews security procedures in place to assess operational readiness.
• Cost Analysis of Operations, with a particular focus on Cloud services and visualization analysis.

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DVI provides Strategic Planning Services for the Client’s IT/networking infrastructure as follows:

• IT Master Plan (Upgrades, Consolidation, Budget and Schedule) tied to Organization Business goals;
• Enterprise Architecture: Helping organizations migrating their IT environment from “As Is” to the “To Be” target;
• IT Support Organization and Operations Analysis (Staffing Levels, Skill Sets, Job Responsibilities, Day-to-Day Processes and Vendor Liaison Procedures);
• Outsourcing Analysis (including service provider selection, partition of responsibility, contract support and service level agreements);
• Business Continuity (including Disaster Recovery, Emergency Communications, Asset Dispersion and Vital Records Management);
• IT/networking infrastructure Asset Analysis (based on organization’s expansion, consolidation, merger and acquisition scenarios.)

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